Services

By utilizing our services, it ensures your business never misses a call, no matter the time of day. This constant availability enhances customer satisfaction, as clients and potential customers can always reach a live person. Our service will also help your business manage high call volumes efficiently, allowing you to focus on core operations while we handle customer inquiries, appointments, and emergencies. When you partner with us, your business can provide an award winning, professional, reliable customer experience that builds trust and fosters growth.

Our customer service – certified receptionists are familiar with your business type! You don’t have to worry about a receptionist not handling calls accurately or sounding unfamiliar with your business. Our receptionists are trained on efficiency, empathy and displaying professionalism. Ensuring that your clients receive the level of customer service that you expect.

Our Location

Combined Communications, Inc.
363 Great Escape Ct.
Bowling Green, KY 42101

Phone: 
(270) 781-2100

Email:
info@cctas.com

Our receptionists are trained to handle calls within any industry such as;

Round-the-Clock Availability

We specialize in providing innovative solutions to enhance businesses’ accessibility to clients 24 hours a day, 365 days a year. In today’s fast paced digital landscape, being available to your clients at all times is essential for maintaining a competitive edge. That’s where we come in.

We’re more than just an Answering Service

We offer various solutions to help small and large businesses such as; answering, extension or department transfers, appointment scheduling, employee call out line, order entry, social media monitoring and more!

Grow your business

We are an extension to your business. When you hire Combined Communications, you are hiring an employee that is available 24 hours a day, is familiar with your company and understands the importance of providing excellent customer service on each and every communication opportunity.

Personalized Approach

We understand that every business is different, which is why we take a personalized approach to every partnership. Our team is dedicated to delivering exceptional results and providing ongoing support to help your business thrive.

Ad Response

We can provide you with a phone number to use in advertising so that our agents can be there to gather all necessary information from prospective clients.

Appointment Scheduling

We can provide an appointment scheduling service in order to book appointments for you, allowing you more time to better serve your clients.

Message Screening

When you aren’t in the office, our service will ensure that you are only receiving the messages that you request; not those that can wait.

Emergency Response

When the seconds matter, our agents are always here to answer the call. Our service will make sure that your customers reach you no matter the time of day.

Telephone dispatch

If you prefer to receive your messages via telephone, our agents will call you directly to relay the information.

Faxes and Emails

You can receive a copy of your messages as we take them, or we can relay them to you in groups at dedicated times of day.

Paging Service

We provide any and all modern paging platforms to ensure that you will be notified of your calls.

Event Registration

While you’re busy organizing your event, we will be here to register your attendees and provide them with any necessary information.

Order Entry

We will free you of the hassle of taking orders, with the added benefit of being there to take care of your customers 24 hours a day.

Voice Mail

If you prefer not to have to check in for messages, we offer a stand-alone voicemail that your customers can leave a message in that you can retrieve at your leisure.

Message Taking & Delivery

We will take your messages professionally and courteously and deliver them to you via one of our many delivery options.

Virtual Receptionist

With agents available 24/7, 365 days a year for your customers, we leave you with more of your valuable time. Our agents will transfer your callers to you or take and relay messages based on your preferences.

What Our Clients Say

Let’s Get Started Now

I just wanted to send a note to say how much I appreciate CCTAS. On occasion I’ve had to call other funeral homes and talked to their answering services and frankly I would be embarrassed to have them answer for me. I’m very proud of MY answering service and the service you provide. Again, thank you for doing such a great job and I look forward to a long partnership with CCTAS.

-Kentucky Funeral Home

We’ve been in the medical field for more than 20 years and have been with you since your company doors opened – you are the best.

-Medical Facility

Combined Communications has been our “lifeline” for the past 15 years. Their professionalism to our patients and employees has never faltered. Messages are taken accurately and expediently. We have the utmost confidence in how they receive, relay and treat any communication. They are capable of handling any situation and will do so fervently and graciously.

-Southern Kentucky Hospice

I hope you all realize that I couldn’t do this without you. Wherever I go, no matter how far from the office, or what time of the day or night, you are by my side. I’m lucky to have you with me. I can’t find the words to express my gratitude. Thank you!

-Health Care Company

I get calls from all over the U.S. and I get compliments on your service all the time. My clients tell me they deal with a lot of answering services and you’re one of the best.

-Pharmaceutical Ordering Company

You won our confidence right away. Your staff answers the phone very professionally. They are prompt in getting the messages relayed. They are also very polite, and try to answer as many questions as possible from the information we supply them. We would highly recommend this service to anyone.

-KY Funeral Home

Combined Communications is without a doubt a first class operation. We found a business that was going to treat our business as if it were their very own. They will work with you closely to ensure that the phones are answered exactly how you want them answered. If you are looking for a service that you can count on…look no further!

-KY Funeral Home

We are thrilled to be on your service. We never used a call center before, and were a little skeptical. You have given us free time, knowing that there is always someone there for our emergency calls, relaying our messages in such a quick and professional manner. Thank you again for giving us our family time back!

-KY Funeral Home

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