People Answering People
Combined Communications was purchased in 1982 by Larry Kinder. At that time it was serving less than 100 local customers using two cord switchboards and five employees. All messages were hand-written and held for the client to call in to be verbally given by the operator.
By 2003 the company had upgraded systems no less than five times. The latest system being the StarTel SoftSwitch interfaced with SIP trunks.
Today we have over 40 agents. Our customer base has grown to over 750 customers across the United States. From coast to coast we are “People Answering People”.
Our Location
Combined Communications, Inc.
363 Great Escape Ct.
Bowling Green, KY 42101
Phone:
(270) 781-2100
Email:
info@cctas.com
Phone Answering
Our 24/7 telephone answering service provides live receptionists who are always available to answer your calls, ensuring that you never miss a business opportunity. As an extension of your business, we deliver award-winning customer service, giving your clients the care and attention they deserve, no matter the time of day.
Emergency Dispatch
Our service is designed to effectively screen your incoming calls and dispatch them according to your specific instructions. We ensure that urgent and important calls are promptly relayed to you, providing peace of mind that critical communications are handled with the utmost care and timeliness.
Appointment Scheduling
Many callers reach out after hours to schedule appointments, and by partnering with us, you ensure that no potential business is missed. Our team is ready to answer and schedule those appointments, seamlessly integrating with your favorite CRMs and apps to keep your operations running smoothly around the clock.
Order Entry
We are the ideal solution for businesses that rely on taking orders. Staffed around the clock, we ensure that your customers can place orders at any time, day or night. By partnering with us, you can expand your business’s availability, capture more sales, and provide a seamless order entry experience, all while we handle the calls.
Event Registration
Combined Communications offers comprehensive event registration support, allowing your business to manage responses efficiently. If you’re hosting an event, we handle the registration process for you, ensuring that you have an accurate count of attendees. By partnering with us, you can focus on planning a successful event while we take care of the details.
Social Media Monitoring
Our service extends beyond just calls—we also monitor your social media accounts for comments, whether positive or negative. Our live receptionists are always on alert, ready to notify you instantly when a comment requires your attention, ensuring that you never miss an opportunity to engage with your audience or address any concerns in real-time.
Help Desk
Our service also functions as a dedicated Help Desk for your business. Whether your customers need assistance with a product or service, our trained receptionists are ready to handle those calls according to your specific instructions. We ensure that your customers receive the support they need, whenever they need it, providing seamless service around the clock.
Employee Reporting
We offer a reliable call-out line for your employees to report when they are unable to make their shift. This service ensures that every absence is documented accurately and that your employees always connect with a live person, no matter the time or day. By utilizing our call-out line, you can maintain precise attendance records and stay informed about staffing needs in real-time.
Our Beginning
In 1982 Michael Jackson released Thriller, the movie E.T. debuted, actor John Belushi died, the books Schindler’s List and The Color Purple were released, the space shuttle Columbia makes its first mission and the most important to us; Larry Kinder purchased Combined Communications, Inc.
Over the years major U.S. & world events have occurred, technology has changed, but our focus continues to remain Customer Satisfaction driven. We are “people answering people”.
Awards
We are proud to participate in the ATSI & CAM-X Award of EXCELLENCE programs. These programs are similar to “secret shoppers” in that random calls are placed over a six-month period and multiple judges evaluate their call experience with our agents on many levels; confirming that Combined Communications offers EXCELLENT customer service.
Combined Communications is the only company certified by ATSI in the state of Kentucky. The certification process is an industry peer-to-peer review program of best practices and policies to ensure a certified site’s ability to achieve a 99.99% annual run time. To qualify, a site must meet or exceed more than 60 criteria in this rigorous program. The adopted requirements represent a collection of best practices and guidelines to which sites must adhere.
Startel - Don Berry - Award of Excellence
The Don Berry Award of Excellence was created to honor individuals who gave of themselves for the betterment of SNUG and the industry. This Award was initiated by Startel the year Don Berry passed away to honor and remember Don for his enormous contribution to this industry. In 2006, Larry Kinder was the winner of the Don Berry Award.
ATSI - Site Certification - Jan 2007
The goal of the 24/7 Site Certification Program is to identify and then require, the best set of procedures and policies so that a certified site has a high probability of achieving 99.99% annual run-time. This is less than 53 minutes of unplanned downtime per year. The program sets more than sixty criteria that need to be met or exceeded in order to qualify.
CAM-X - 2018 Award of Excellence
6 Consecutive Years
ATSI - 2019 Award of Excellence
5 Consecutive Years
Startel - Appreciation
Starlink 2007 Larry Kinder